Support
How ordering, shipping, and paying work
Short version: you message us, we confirm the product and the colorway, you pay, we print, we message you when it's ready. Longer version below.
Talk to us
Orders are handled by a person
Send the product name, the variant, and the colorway you want. You will get a confirmed total — item, shipping, and any payment fee listed separately — before you pay anything.
Call or text 0918 990 1988, or message us on Facebook or Instagram (@solidprintracing, @solidprinthobbyforge).
Ready to ship vs made to order
Two clocks: production, then courier
Every product page says which one applies. It changes when you get it and how much choice you have over the color.
Made to order
Already printed and finished. Confirm and pay, and we give you a dispatch date before anything moves.
Made to order
Printed for you in the colorway you choose. We don't keep much stock, especially in custom colorways, so most pieces are made to order. Production starts once your payment clears, and we message you when it's ready. Production and courier time are two separate clocks — any delivery estimate at checkout is courier time only, and doesn't include the days we spend printing. We confirm the colorway with you before production starts — nothing goes on a machine until you have said yes.
Ask about your piece and we will give you a real date before you pay.
Delivery and pickup
Payment
Order status
We tell you where your order is
If a piece is waiting on a part, we'll tell you which one instead of going quiet.
Payment
Confirmed and receipted.
Production
On the machine in your colorway.
Component dependency
Waiting on a part. We tell you which one.
Quality check
Fit, tolerance, finish.
Ready for pickup
Packed and waiting in Mandaluyong.
Shipped
With the tracking number.
FAQ
The questions we actually get
Some have prices — the Porta Deck Case is ₱600 and you can add it to cart. For the rest, filament prices and print times move and most pieces are made to order in your colorway, so a fixed number on the page would be wrong half the time. Message us and you'll get a current total with shipping and any fee itemized. As long as we're awake, the store is open.
On made-to-order pieces, yes. We confirm the colorway with you before printing, so nothing comes out in a color you didn't agree to.
It depends on the part and the queue. Ask about your specific product and you will get a real date rather than a range copied from a policy page.
Yes, by DHL. Message us first — international orders are arranged by message, not through checkout, and we'll price the box before you commit.
Send us a photo. Fit is the whole point, so we want to see it.
That is a good half of the work. Start with the custom intake — it asks the questions we would ask anyway, in plain language.